Frequently Asked Questions
H O W D O I P L A C E A N O R D E R ?
We kindly encourage you to reach out to us directly at (847) 835-0035 at your earliest convenience. Our dedicated team is here to assist you with any questions, concerns, or inquiries you may have. Your experience is our priority, and we are committed to providing you with the exceptional service you deserve. We offer a wide range of services, including exquisite jewelry pieces, custom designs, jewelry repairs, resizing, cleaning, and stone replacements. Our store is your one-stop destination for all things jewelry-related.
J E W E L R Y C A R E
We recommend having your jewelry professionally cleaned at least once a year to maintain its brilliance and shine. Regular cleaning helps prevent buildup of dirt and grime that can dull the appearance of your pieces.
P A Y M E N T O P T I O N S
We accept a variety of payment methods, including most credit cards, debit cards, cash, and electronic payment platforms. We also accept checks, but they may be subject to verification and clearing processes before the transaction is considered complete.
R E P A I R S
Repair timelines depend on the complexity of the task. Simple repairs might take a few days, while more intricate work could take a couple of weeks. Rest assured, we strive to complete all repairs promptly without compromising on quality. We also change watch batteries and repair small, delicate jewelry all completed at the lowest price in-town.
C U S T O M W O R K
We're delighted to create unique, personalized pieces just for you! Visit our store to discuss your vision with our expert designers. We'll guide you through the design process, ensuring your dream piece becomes a reality. Marcin Cychowski is an expert goldsmith on our team, his reputation is well-known throughout the Chicagoland area.